News - Torrens Connect

New issue of our quarterly newsletter, Connections

15 Mar 2024

Below you will find our most recent quarterly newsletter, Connections. Connections Sept Dec 2023

Introducing our new General Manager, Paul Burns

15 Mar 20244 Dec 2023

Torrens Connect would like to take a moment to welcome our newly appointed General Manager, Paul Burns. An accomplished leader in the transportation sector, Paul draws from over three decades …

Torrens Connect Joins Jetty Road Christmas Pageant

4 Dec 2023

With the tram being an ever-present part of the Jetty Road landscape, Torrens Connect was delighted to join the festivities at last weekend’s Jetty Road Christmas Pageant here in Adelaide. …

Bird Box Build at our Glengowrie Depot

17 Nov 2023

Recently Torrens Connect successfully hosted a Rail Care Birdbox build at the Glengowrie depot. The event, which culminated in a thank-you lunch, was a true testament to our community spirit. Kudos …

National Rail Safety Week: An In-Cab Experience

11 Aug 2023

This Rail Safety Week, we joined a couple of our incredible drivers as they made their way through the Adelaide tram network. We then asked these drivers to give us …

NAIDOC march through the CBD

7 Jul 2023

We want to extend our heartfelt thanks to the organisers of this years NAIDOC event in the heart of Adelaide’s CBD. A few of our Torrens Connect team had the …

National Reconciliation Week

19 Jun 20233 Jun 2023

We were honoured to be part of this year’s National Reconciliation Week 2023 from 27 May to 3 June. Our theme ‘Be a Voice for Generations’ resonates deeply with us. …

We take immense pride in the proactive approach we have adopted towards prioritising mental health withinTorrens Connect. Recognising the fundamental role mental well-being plays in life’s everyday challenges, we have …

Harmony Week, 2023

27 Mar 2023

Last week during Harmony Week at Torrens Connect, we were fortunate to hear from multiple members of our staff community. Sharing their experiences, perspectives, and stories on what Harmony Week means to them. To give you a glimpse of what went on, we have shared a video below. Thank you to our wonderful staff who participated, and we look forward to engaging with more of our people in the coming months. Together, we aim to explore how Torrens Connect can bring our many cultures together under one roof. We appreciate everyone who shared their stories with us, and we hope to share more experiences in the future. Stay tuned and be on the lookout for more!

Reflecting on National Safe Work Month at Torrens Connect

14 Nov 202231 Oct 2022

This past October, during National Safe Work Month—a time to commit to building a safe and healthy workplace, Torrens Connect (believes this is the opportune time to highlight the efforts of our amazing HSQE Team

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Our HSQE Team provide a critical function to our business, ensuring that Torrens Connect meets regulatory, contractual and ISO requirements. Over the past 12 months the HSQE Team have achieved many successes. There are two in particular that the HSQE Team are extremely proud of. ONRSR attended site to conduct an inspection on two National Safety Priorities, Safety Critical Communication and Rail Safety Worker Competence. A Third Party ISO Certification surveillance audit was also undertaken. Reports from both activities found no non-conformances.

Torrens Connect is immensely thankful for the efforts of this team who continually collaborate to resolve complex business challenges, allowing us to return home safely to our families each day. This ongoing compliance is a success in it’s own, that we should continually celebrate as a team. Well done team!

A yellow Flexity trams arriving at the Victoria Square platform where customers are waiting.

Top 10 things about Adelaide trams

19 Apr 202219 Apr 2022

Adelaide’s tram service is as much a South Australian icon as Farmer’s Union Iced Coffee or Haigh’s chocolate. Electric trams have operated in the Adelaide for more than a century …

Two members of the maintenance team working on a tram that has been raised up on jacks.

Keeping the fleet rolling

29 Mar 2022

Ensuring trams arrive in good working order is the role of Torrens Connect’s Rolling Stock Maintenance Team. Most of the day, a tram comes along every 10 minutes – 5 …

Free travel and extra services for Mad March

17 Feb 2022

Take a free tram to Fringe and Adelaide Festival venues It’s that time again when Adelaide comes alive for the Adelaide Fringe and Adelaide Festival – and Adelaide Metro wants …

A brightly coloured Aboriginalpainting on an eisel in front a tram wrapped in an Indigenous design.

Realising connections

4 Feb 2022

We use words like ‘connect’ and ‘connections’ a lot – which is hardly surprising. But for Torrens Connect, those connections are real and can sometimes have remarkable results. Kaurna/Ngarrindjeri artist …

Two men standing either side of a third seated man with many screens in the background

Everything’s under control

11 Nov 20215 Nov 2021

“If it happens on the tram network, Tram Control either monitor it or control it.” Trams run to a timetable – in fact, Torrens Connect is quite proud of its …

A female tram operator seated in the tram driver's cab

Tram operators on the move

7 Oct 20216 Oct 2021

Torrens Connect is working with CQUniversity looking at how movement can be increased for rail industry workers. There is an increasing awareness of the health risks associated with sedentary jobs …

Close up of a body-worn camera attached to a hi-vis vest worn by a Customer Service Officer on board a tram

Body cams on board

4 Apr 20226 Sep 2021

Torrens Connect’s Customer Service Officers are now wearing body cameras when performing duties. Sometimes it feels like there are cameras everywhere these days: dash cams, traffic cams, CCTV… not to …

A Customer Service Officer standing on the platform with a tram behind

Rail Safety Week

24 Aug 2021

A moment of distraction can change your life forever. Rail Safety Week (RSW) is held annually in Australia and New Zealand to raise awareness and improve safety both in the …

Two people pointing to a CrimeStoppers badge on a tram door

Calling out anti-social behaviour

28 Jul 2021

Torrens Connect has entered into an agreement with CrimeStoppers which will see the CrimeStoppers logo and phone number both inside the carriage and on all doors of Adelaide’s tram fleet. …

A tram travelling past the Glengowrie tram depot

Happy 1st Birthday Torrens Connect

5 Jul 20215 Jul 2021

Adelaide’s tram service is celebrating the first anniversary of its operation by Torrens Connect on 5 July 2021. Torrens Connect has had a very successful first year of operation. Operation …

Four people holding certificates in front of a tram

ISO certification

25 Jun 2021

Torrens Connect has been accredited with conforming to ISO 9001, 14001 and 45001. One of Torrens Connect’s major goals after taking over the operation of Adelaide’s tram service was to …

A male and female customer travelling in a tram, standing up and holding on to the yellow pole.

Isaac Newton says to hold on!

17 May 2021

Holding on during your journey is important because unexpected incidents can happen. Torrens Connect takes pride in its ability to provide an uneventful journey to customers. And that’s the norm. …

The speakers and panelists at Torrens Connect's IWD event standing in a line holding up their hand

Celebrating women in public transport

28 Apr 202119 Apr 2021

Torrens Connect celebrated International Women’s Day with a special event at its Glengowrie depot. The public transport sector is one of the lowest employers of women in Australia – something …

Rail Infrastructure Manager Tristan Smith with a tram in the background

Everyone loves the corridor

26 Feb 2021

When you get on a tram, do you ever look at the infrastructure required for you to get to your destination? It is perhaps an obvious statement to say that …

A tram at the intersection of Jetty and Brighton Roads, Glenelg.

Continually striving for improvement

9 Feb 2021

While some of the Adelaide Metro tram network is a closed corridor, a good part of it is shared with road users: Jetty Road (Glenelg) and through the CBD to …

Maintenance Team jacking up a Flexity tram in the barn

Keeping your journey uneventful

3 Feb 2021

As a customer, you expect to be able to get onto a tram and get to where you need to go. The tram arrives. You get on, validate your metroCARD, …

How do you wash a tram?

5 Jan 2021

While crews clean the insides of trams regularly, how do you wash the outside of a tram? The answer is: with a tram wash! Car owners know how much dust …

Movember fun with a serious message

4 Dec 20202 Dec 2020

Some people might think of Movember as men growing a moustache for a laugh, but behind the humour is a more serious concern for raising funds and promoting awareness of …

Trams and Covid-19

18 Nov 2020

Torrens Connect takes health and safety seriously – of our customers, our employees, and those around the rail corridor. Our employees – especially our tram operators – are vital. Without …

Customer Service Officers in a tram doorway

Service with a smile

11 Nov 2020

Customer Service Officers are there to assist you. Torrens Connect has four Customer Service Officers and by now regular commuters might be familiar with the faces of Belinda, David, Sukhwinder …

Lost something? Check with us!

30 Oct 2020

With over 11 000 tram journeys and half a million passengers each month, it’s perhaps surprising that Torrens Connect collects only about 100 items of lost property in that period …

The Hon. Corey Wingard MP Minister for Infrastructure and Transport, Senior Tram Operator Paul Carruthers, Operation Manager Brett Andruszkiewicz, and General Manager Magda Robertson on board a tram

Visit from the Minister for Infrastructure and Transport

16 Sep 2020

Following a recent press conference announcing the trial of a new tap-and-pay ticketing system on trams, the Hon. Corey Wingard MP visited Torrens Connect’s Glengowrie depot. Torrens Connect staff were …

Tap and pay by credit card with the new validators on board Adelaide's trams.

Tap and pay on trams

8 Sep 2020

Travelling on Adelaide’s trams is about to get easier. From late September 2020, tram customers without a metroCARD or Seniors Card will be able to tap and pay for their …

Torrens Connect driver Kuntal Langrana sitting in the driver's cab of a tram

Every day is a new day for Torrens Connect drivers

31 Aug 2020

A fascination with trams and people is what inspired Kuntal Langrana to become a tram driver. On just her second day of learning to drive, a pedestrian walked in front …

Stakeholders see tram operation

5 Aug 202021 Jul 2020

Monday, July 6, 2020 Torrens Connect stakeholders came together at the Glengowrie Depot for Day 2 of Adelaide’s new tram operation. SeaLink Travel Group Chief Executive Officer Clint Feuerherdt was …

Business as usual for Adelaide trams

13 Jul 2020

Sunday, July 5, 2020 Torrens Connect created history in Adelaide this month when its first tram left from the Glengowrie depot. It was business as usual as Tram Operator David …

Meet Our New General Manager

6 Jul 2020

Adelaide’s Glengowrie tram depot has some new faces with none more cheerful and welcoming than Torrens Connect General Manager Magda Robertson. Tram drivers and workers could have been excused for …

Here to Help

6 Jul 2020

Customer, community and people are key components as Torrens Connect takes over the Adelaide tram operations in July. Standing alongside the Torrens Connect commitment to simpler, faster and more connected …

Great Experience

6 Jul 2020

It has been many years since Dorothy Barbaro caught an Adelaide tram but it didn’t take long to rekindle her love for the iconic transport. Dorothy was chatting with Torrens …

Torrens Connect Customer Charter

15 Jul 20206 Jul 2020

Torrens Connect is a joint venture with Transit Systems, John Holland Group and UGL that will deliver simpler, faster and more connected journeys for people living, working and visiting Adelaide. …